Last updated: January 12, 2024
At WavyGround, we strive to deliver high-quality educational services, including courses, workshops, seminars, and more, tailored to meet the diverse needs of our clients. We understand that sometimes circumstances may require you to request a refund. This Refund Policy outlines the conditions under which refunds are granted, the process to follow, and the timeframe within which you can expect to receive your refund.
We believe in providing our clients with clear and transparent policies. Generally, all our services are eligible for a refund, unless specifically stated otherwise. If a service is non-refundable, this will be explicitly mentioned either on our website or in the proposal presented to the client. This ensures that you are fully informed about the refund status of each service before making a purchase.
To qualify for a refund, you must notify us at least 2 weeks prior to the scheduled delivery date of the service. This period allows us to manage our resources effectively and accommodate any changes without disruption.
If you are dissatisfied with a service after it has commenced, we encourage you to contact us promptly. Our team is committed to working with you to address your concerns and find a satisfactory resolution.
Please note that any transaction fees incurred during the purchase process are non-refundable. These fees are charged by the payment processors and cannot be recovered. Therefore, when issuing a refund, the transaction fee will be deducted from the total amount refunded to you.
You have 14 days from the date of purchase to request a refund.
Refund requests will be processed within 5-15 business days from the date of approval.
To initiate a refund request, you can either fill out the contact form available on our website or send an email to our customer service team. Our goal is to make the process as straightforward and accessible as possible, ensuring that you can easily communicate your needs to us.
Email: reach@wavyground.com
Website: wavyground.com/contact-us
When requesting a refund, please provide the following details to help us process your request efficiently:
Your order number.
The reason for your refund request.
Proof of purchase, such as a receipt or confirmation email, to verify the transaction.
The date of purchase, to ensure the request falls within the eligible period.
Any additional information that you believe is relevant to your request.
Certain items are non-refundable due to their nature. These include downloadable materials, which once accessed, cannot be returned, and completed courses, seminars, or workshops, as the service has already been rendered. We strive to clearly communicate these exceptions upfront to avoid any misunderstandings.
Please note that downloadable materials sent by mail are considered accessed immediately upon delivery to your email inbox or mailing address.
In some instances, partial refunds may be granted. This could occur if you are partially through a course or workshop and decide that it does not meet your expectations. Each case will be evaluated individually to ensure fairness and transparency.
Refunds for discounted or promotional purchases will be handled according to the specific terms and conditions of the offer. This ensures that all clients are treated fairly and consistently, respecting the original terms under which the promotion was offered.
For refund-related queries, you can contact us at:
Email: reach@wavyground.com
Website: wavyground.com/contact-us
While our contact methods are available 24/7, please note that our customer support team does not operate on holidays or weekends. Consequently, it may take up to 1-2 weeks for you to receive a response, especially during peak times or holiday periods. We appreciate your patience and understanding.
Refunds will generally be processed using the original payment method to ensure simplicity and security. If the original method is not available, we will work with you to arrange an alternative, such as issuing a credit or using another mutually agreed-upon method.
We comply with all relevant legal requirements and regulations pertaining to refunds and consumer rights. This includes adhering to local and international laws designed to protect consumers and ensure fair business practices.
We may update our policies periodically to reflect changes in our services or legal requirements. Any updates will be communicated through this page on our website. You are encouraged to review our policies regularly to stay informed.
If you have any questions about this Refund Policy, you can contact us:
By visiting this page on our website: https://wavyground.com/contact-us
Email us at reach@wavyground.com