Last updated: January 12, 2024
At WavyGround, we understand that plans can change and unexpected situations can arise. Our goal is to provide you with flexibility and support regarding our services. This Cancellation & Replacement Policy outlines the conditions under which you can cancel or replace our services, ensuring a clear and straightforward process for our customers.
Our cancellation policy is designed to accommodate various circumstances while maintaining the integrity of our scheduling and resource management. Generally, all our services, including courses, workshops, and seminars, are eligible for cancellation. However, there might be specific services with different cancellation terms, which will be clearly communicated on our website or in the proposal presented to customer.
To cancel a service, you need to notify us at least 14 days before the scheduled start date. This timeframe allows us to manage our resources effectively and offer the slot to other participants who might be on a waiting list.
To initiate a cancellation, please contact our customer service team via:
Email: reach@wavyground.com
Website: wavyground.com/contact-us
When contacting us, please provide the following information to expedite the process:
Your order number
The name of the service you wish to cancel
The reason for cancellation
Any supporting documents if applicable
If you cancel your booking at least 14 days before the scheduled start date, you will be eligible for a full refund. This refund will be processed using the original payment method or an agreed-upon alternative if necessary.
For cancellations made less than 14 days before the start date, refunds may not be guaranteed but will be considered on a case-by-case basis, particularly in cases of unforeseen circumstances such as medical emergencies. We aim to handle these situations with empathy and fairness.
We recognize that sometimes, due to unforeseen events, you might not be able to attend a scheduled service. Our replacement policy allows you to reschedule or transfer your booking to another available session or service, subject to availability and any additional costs.
To request a replacement, you must notify us at least 7 days before the original service date. This advance notice helps us manage resources and accommodate your request efficiently.
To request a replacement, please contact our customer service team via:
Email: reach@wavyground.com
Website: wavyground.com/contact-us
Provide the following details in your request:
Your order number
The name of the original service
The preferred new date or service
Any additional information that might be relevant
Replacements are subject to approval based on availability. If there are any differences in cost between the original and the new service, these will be communicated to you and must be settled before the replacement is confirmed. We strive to make this process as seamless as possible, ensuring minimal disruption to your learning experience.
We may update our policies periodically to reflect changes in our services or legal requirements. Any updates will be communicated through this page on our website. You are encouraged to review our policies regularly to stay informed.
If you have any questions about this Cancellation & Replacement Policy, you can contact us:
By visiting this page on our website: https://wavyground.com/contact-us
Email us at reach@wavyground.com