Last updated: January 12, 2024
At WavyGround, we focus on delivering high-quality educational services efficiently and reliably. Since our services do not involve the shipment or delivery of physical items, this policy outlines how we provide access to our online and in-person educational offerings.
Our services, including courses, workshops, and seminars, are delivered through two primary methods:
Online: For online services, you will receive an email with access instructions after your booking is confirmed. Please ensure that the email address provided during booking is accurate to avoid any delays in accessing the services.
In-Person: For services conducted at physical locations, the details including the venue address, schedule, and any preparatory instructions will be communicated to you via the chosen communication method upon confirmation of your booking.
Any digital materials associated with our services, such as e-books, PDFs, and software, will be delivered via email or through a download link provided after your booking is confirmed. These materials are essential for your participation and preparation, so please download and review them promptly.
If you experience any issues accessing your online services or digital materials, please contact our customer service team immediately. We are committed to resolving access problems promptly to ensure you can participate fully in our services.
Email: reach@wavyground.com
Website: wavyground.com/contact-us
Our contact methods are available 24/7; however, please note that our customer support team operates during regular business hours and does not work on weekends or holidays. Therefore, it may take up to 1-2 weeks for a response.
For more information about refunds, we encourage you to visit the specific section on our website where you can find detailed explanations of our refund policy.
Link to the refund policy page: wavyground.com/refund-policy
We may update our policies periodically to reflect changes in our services or legal requirements. Any updates will be communicated through this page on our website. You are encouraged to review our policies regularly to stay informed.
If you have any questions about this Cancellation & Replacement Policy, you can contact us:
By visiting this page on our website: https://wavyground.com/contact-us
Email us at reach@wavyground.com